- General Code of Conduct,
- Consumer protection policy of Santander Bank Polska S.A.,
- Policy on commercialisation and monitoring of products and services in Santander Bank Polska,
- Policy for the acceptance and transfer of incentives in Santander Bank Polska S.A.,
- Conflict of interest policy,
- Procedure for controlling the quality of sales of investment products – misselling.
- Good practices for vulnerable customers service at Santander Bank Polska