As every year, the process of creating the report was based on a dialogue with stakeholders, including employees, customers and NGOs. All the participants’ opinions were analysed, and the bank referred to some of them in the report, publishing, among others, an extensive chapter dedicated to the organisation’s impact on the climate. Other important topics covered included the safety of services, customer data security, customer satisfaction and financial performance and stability.
The report presents information that is most relevant for investors, regulators and the European Union. These are primarily ESG indicators on which non-financial ratings and assessments of companies, countries and other organisations are based.
The publication was prepared in accordance with the international guidelines of the Global Reporting Initiative, at Core level. Prior to its release, key indicators were verified by an independent auditor. The report also complies with the European Commission’s guidelines on disclosing non-financial information related to climate impact, as well as with the UNEP FI Principles for Responsible Banking and presents how the bank’s activities contribute to the achievement of the UN Sustainable Development Goals. A new feature is the alignment of the document with the ESG reporting guidelines developed by the Warsaw Stock Exchange and the EBRD. The Report also refers to international guidelines and objectives relevant to Santander Bank Polska and the financial sector such as TCFD or 17SDG.
The report can also be downloaded and read in PDF format at esg.santander.pl