Each year we expand our network of barrier-free branches. In late 2020 and early 2021, an independent expert conducted an architectural audit process for spatial accessibility, awarding certificates to 18 new barrier-free branches. Currently, more than 160 branches have an Accessibility Certificate for customers with disabilities.**
As a pilot project, Santander Bank Polska opened two branches – in Gorzów Wielkopolski and Wrocław – equipped with a typhlographic map, i.e. a tactile plan of the branch with a description in Braille, a tactile path for the blind and the Totupoint spatial navigation system.
Santander Bank Polska employees systematically undergo training on how to serve customers with special needs.