Diversity and inclusiveness is one of the directions of Santander Bank Polska’s strategy. It involves creating an organisational culture based on respect for diversity, developing policies and mechanisms that effectively support equal treatment and diversity management in the workplace. Diversity is not only promoted through one-off initiatives, but is manifested in the respect for individuality, equal treatment and anti-discrimination embedded in the bank’s strategies at the management level, through adopted policies and procedures, including the General Code of Conduct, the Respect and Dignity Policy, the Sustainable Development Policy and the Corporate Culture Policy of Santander Bank Polska Group.
The bank’s commitment to diversity and inclusiveness is reflected in the numerous initiatives and programmes it has been running for many years. Since 2009, Santander Bank Polska has implemented an innovative Barrier-Free Service programme aimed at ensuring full accessibility to banking services for all customers. Through the programme, the bank wants to ensure a consistent and positive experience for customers with special needs, regardless of where they are served: in a branch, on the phone, via the Internet or at an ATM. Anothwr example is the Differently-Abled which creates a diverse working environment to ensure comfortable and convenient working conditions for people with special needs. The programme also raises awareness of the rights and needs of people with disabilities.
In 2017, Santander Bank Polska became a signatory of the Diversity Charter, an international initiative under the auspices of the European Commission. The Charter is the organisation’s commitment to prohibit discrimination in the workplace and to act to promote diversity. It also expresses the company’s willingness to involve all employees and business and social partners in these activities. Organisations which decide to implement this tool are working towards social cohesion and equality.
Through a range of various initiatives, cooperation with women’s organisations and partnership in social campaigns, the bank seeks to break stereotypes and inspire women to take on leadership roles. Great attention is paid in the bank to ensuring a balance in the number of women and men participating in development programmes, as well as in the succession and recruitment process. An internal communication platform called #SantanderWomen is another project that has been launched. It consists of a series of educational and development workshops aimed to strengthen women’s leadership and encourage them to take on new challenges in their careers. More recently, it has also been running a series of podcasts called „Santander Women”, which explore the themes of diversity, inclusivity and leadership. The bank has also joined the Women Update campaign, which encourages women to rebrand themselves and open up to professions in technology sectors. Together with the Santander Group, it also runs scholarship projects, such as Santander Women and Emerging Leaders, to increase women’s leadership skills and support them in the labour market.