Santander Bank Polska simplifies its communication to make it comprehensible and customer-friendly. A number of procedures and document templates have already been simplified. Now, the Bank has signed the „Banks’ Declaration of the Plain Language Standard”.
Santander Bank Polska simplifies the language used in the documents for customers. So far, the bank amended over 50 procedures and 70 templates of e-mail messages directed to customers.
Customers appreciate the changes made in the bank’s language. Since 2018, the Satisfaction Index in the category of „How comprehensible is the language used by the bank with the customer” has increased by as much as 15 p.p.