On the third of December we celebrate the International Day of Persons with Disabilities. Since 2010, Santander Bank Polska has been implementing a barrier-free service program, which facilitates access to services for clients with special needs. So far we have implemented barrier-free branches, remote video service in the Polish Sign Language and „talking” ATMs, which already account for nearly 90% of the entire network.
According to official data, there are about 4.7 million people with disabilities in Poland*. However, in reality, the figure may be as high as 7 million, and in the whole European Union there are nearly 80 million persons with disabilities**. On 3rd December, we celebrate the International Day of Persons with Disabilities, which was established by the UN General Assembly in 1992.
More and more companies and economic sectors are striving to make services and products more accessible to customers with disabilities. And so is Santander Bank Polska, which has been implementing its Barrier-free Service Program since 2010. Thanks to it, we systematically facilitate access to services for clients with disabilities, regardless of whether the service is offered in a branch or provided remotely. The examples of solutions implemented in the bank include branches adapted in terms of architecture and equipment, greater digital accessibility of remote channels, as well as remote video service in the Polish Sign Language and talking ATMs.